Where the workflow shifted
Once product facts are clearer, AI shopping and support flows will still ask about refunds, invoices, replacements, and delivery timing.
A help center is not a support corner. It is the second fact layer in an AI-guided commerce journey.
Tool names are not outcomes
The signal matters when it changes how a team ships, reviews, or recovers work, not when it only names another tool.
Check permissions and failure
- Create indexable help pages for refunds, invoices, delivery timing, and escalation paths
- Keep the test narrow: one low-risk task or tool entry before connecting permissions, logs, failure handling, and human takeover to production
What still needs proof
Fragmented support docs produce contradictory AI answers after the click. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.