Start from the real task
Service requests increase with AI search visibility, so page-level SLA clarity directly affects retention.
Public response, escalation, and escalation-owner rules turn users from hope into confidence.
A case is not yet a market
The signal matters when it clarifies a real service task, deliverable, and acceptance rule, not when it only shows a demo.
Check the delivery boundary
- Publish response SLA, handoff rules, and escalation contacts on service pages
- Keep the test narrow: one service scenario with clear inputs, deliverables, acceptance rules, and human review
What still needs proof
Hidden SLA can produce churn after traffic growth. Keep the original source open so the announcement, the evidence, and this site's interpretation stay separate.